Who we are.
A place of tailored experiences
Heritage Concierge began in Chicago, with a mission to provide unparalleled luxury experiences to discerning travelers. We quickly established ourselves as a leader in the industry, and expanded our services to Miami. As our reputation for excellence grew, so did our reach.
Today, our exclusive concierge service is available worldwide, providing luxury experiences to clients in some of the most sought-after destinations around the globe. Our team of expert consultants is dedicated to providing exceptional service, and we take pride in our ability to understand and exceed our clients' expectations.
Whether you're looking for a luxurious villa rental, a fine dining experience, or a night out on the town, our team is ready to provide you with an unforgettable experience. With our extensive local knowledge and connections, we guarantee to provide you with the best service and make your experience one of a kind.
Meet the Founder
Carlos Ortiz | Founder, Heritage Concierge
With a background in luxury hospitality, guest relations, and marketing, Carlos Ortiz founded Heritage Concierge around a simple philosophy: true luxury is personal.
His experience managing high-end hospitality operations in Miami, developing lasting client relationships, and creating exceptional guest experiences shaped his approach to concierge service.
From private yacht charters and exclusive residences to fine dining, special events, and bespoke travel, Carlos believes that the finest experiences are defined by thoughtful details, discretion, and genuine personal attention.
Today, Heritage Concierge brings that philosophy to an international clientele, offering trusted access, personalized service, and seamless experiences across the world's most sought-after destinations.
